Refund Policy – Sallati Multi-Vendor Delivery System
At Sallati, we are pleased to offer our multi-vendor delivery system and are committed to providing a satisfying experience for every customer. If you encounter any issues or are not completely satisfied with your order, please refer to our refund policy below:
Refunds are only applicable for payments made by the customer through the Sallati platform.
Refund requests must be submitted within 7 days from the date of receiving the order.
Unwanted products must be returned in their original condition, including packaging and original tags. The customer is responsible for the return shipping costs.
Customers may be required to provide proof of purchase, such as a payment receipt or order number, before the refund process can begin.
If you receive a damaged or incorrect item, please notify our customer service team immediately.
We will provide the necessary support and arrange for the return of the damaged item or replace it with the correct one as soon as possible. If a replacement is unavailable, the amount paid will be refunded.
In such cases, Sallati will cover the return shipping costs.
Orders may be cancelled and fully refunded if the cancellation request is made before the order is shipped by the vendor.
Once the order has been shipped, the general refund terms listed above will apply.
